1INFORMATION WE COLLECT

We collect personal information you voluntarily provide to us, including:

• Your name
• Email address
• Shipping and billing address
• Phone number
• Payment information
• Order history
• Any other information you choose to provide

We also collect certain information automatically when you visit our website, such as your IP address, browser type, pages viewed and referring URL.

2HOW WE USE YOUR INFORMATION

We use your information to:

• Process and deliver your orders
• Communicate with you about your orders and our products
• Provide customer support
• Improve our website, products and services
• Send you updates, promotions and other information (you can opt out anytime)
• Comply with legal obligations

3LAWFUL BASIS FOR PROCESSING

We process your personal information based on:

• Your consent
• The performance of a contract
• Our legitimate interests
• Our legal obligations

4INFORMATION SHARING

We do not sell your personal information. We may share your information with:

• Payment providers (e.g. Stripe, PayPal, Afterpay)
• Shipping and delivery partners
• Email marketing providers
• IT service providers and website hosting

These third parties are only authorised to use your information as necessary to provide their services to us.

5INTERNATIONAL TRANSFERS

Some of our service providers may be located overseas. Where we transfer your information outside New Zealand, we take reasonable steps to ensure your information remains protected in accordance with this policy and applicable law.

6DATA SECURITY

We take appropriate technical and organisational measures to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7YOUR RIGHTS

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent at any time
• Lodge a complaint with the Privacy Commissioner

To exercise these rights, contact us using the details below.

8COOKIES

Our website uses cookies and similar technologies to improve your experience. You can manage your cookie preferences through your browser settings.

9CHILDREN'S PRIVACY

Our website is not intended for children under 18.

We do not knowingly collect personal information from minors.

10CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

Continued use of our website constitutes acceptance of the updated policy.