Shipping
We offer fast and reliable shipping within New Zealand and to select international destinations. All orders are processed with care and dispatched as quickly as possible.
Processing Time
Orders are typically processed within 1–2 business days (excluding weekends and public holidays). You will receive a confirmation email with tracking details once your order has shipped.
Shipping Within
New Zealand
We ship via trusted courier partners.
Standard Shipping:2–4 business days
Rural Delivery:2–5 business days
Delivery times are estimates and may vary due to courier delays or factors beyond our control.
International Shipping
We ship to Australia and select international destinations. Delivery times vary by location and customs processing.
International customers are responsible for any import duties, taxes, fees or charges imposed by their country.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight.
We offer free standard shipping on New Zealand orders over NZD $150.
Please ensure your delivery address is correct at checkout. NeedleFree™ is not responsible for delays or non-delivery due to incorrect address details provided by the customer.
Returns
We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our returns policy below.
Change of Mind
We do not accept returns for change of mind due to the hygiene-sensitive nature of our products. Please choose carefully before placing your order.
Faulty or Damaged Items
If your item is faulty, damaged or not working as it should, please contact us within 7 days of receiving your order.
We will arrange a replacement or refund where applicable.
Return Conditions
To be eligible for a return due to fault or damage, items must:
- be unused (unless faulty)
- be in original packaging
- include all accessories, manuals and components
- be returned within 7 days of delivery
How to Return
Contact our support team at support@needlefree.co.nz with your order number and details. We will provide return instructions and the correct return address.
For hygiene and safety reasons, opened or used products cannot be returned unless they are faulty or damaged.
Refunds
Refunds are issued in accordance with the details below.
Eligible Refunds
Refunds are available for:
- faulty or damaged items
- items that are incorrect or not as described
Refunds are not available for change of mind.
Refund Process
Once we receive and inspect the returned item (if applicable), we will notify you of the outcome.
If approved, your refund will be processed to your original payment method.
Refund Timeframe
Refunds are typically processed within 5–10 business days of approval. Please note your bank or payment provider may take additional time to reflect the refund in your account.
Partial Refunds
In some cases, partial refunds may be issued (for example, missing accessories not due to our error, or items not in original condition through no fault of our own).
If you haven't received your refund after the timeframe above, please contact us at support@needlefree.co.nz.